Contact Center - Commercial Service Specialist II at KeyBank National Association
Brooklyn, OH 44144, USA -
Full Time


Start Date

Immediate

Expiry Date

30 Nov, 25

Salary

23.0

Posted On

31 Aug, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Computer Skills, Communication Skills, Client Services, Training, Mobile, Mobile Applications

Industry

Information Technology/IT

Description

LOCATION:

4910 Tiedeman Road - Brooklyn, Ohio 44144
T​raining: Begins on November 17th and is scheduled Monday - Friday from 8-5pm eastern for the first 3-4 months.
Location: Training will take place on-site for the first 3-4 months. After training is completed, you will work from home. Working from home requires a quiet dedicated workspace, hard-wired high-speed internet, and a space free of distractions.
Shifts: Schedules are between 9:00am and 9:00pm ET Monday - Friday.

REQUIRED QUALIFICATIONS

Minimum 2 years client services and or sales experience required
High school diploma or GED equivalency
Demonstrated success in problem resolution, multi-tasking and attention to detail.
Basic computer skills and working knowledge of how to navigate web browsers, websites and mobile applications.
Strong interpersonal, verbal, and written communication skills.
Flexibility, empathy, and patience to work in a fast-paced, high-volume call center.
Ability to read and follow call center “scripts” when handling different scenarios.
The work location during training for this role is on-site. After the completion of training, the work location can be work from home, mobile or assigned (in office). Work from home would require a quiet dedicated workspace, hard-wired high-speed internet, and a space free of distractions.

How To Apply:

Incase you would like to apply to this job directly from the source, please click here

Responsibilities

Please refer the Job description for details

Loading...