Are you comfortable providing customer service through all sorts of mediums? How about leading your team through the ups and downs of call center life? Do you put customer service above all else?

How does working with a great team where you will feel supported and appreciated sound? Want to work somewhere you can really have an impact? If this sounds interesting to you, below are a few more details.

• Serves as the Mobile Banking / Online Banking Web Chat ITM & Online/Virtual New Account Opening specialist. Effectively monitors, troubleshoots, and responds to Bill Pay cases. Accurately processes new account by web, Virtual & iPad applications.
• Delivers stellar written communication and prompt contact resolution to members submitting inquiries via the Membercare / online banking and Web Chat channels Serves as a trusted member advisor and advocate taking ownership of the request, using effective problem resolution techniques, and ensuring follow-through to satisfy the member at the point of contact.
• Creates a positive and effortless member service experience to both internal and external members by consistently exceeding their expectations in a courteous, knowledgeable, and professional manner.

Please refer the Job description for details