Contact Center Manager in Europe (m/f/d) at Advantest
71034 Böblingen, Baden-Württemberg, Germany -
Full Time


Start Date

Immediate

Expiry Date

22 Aug, 25

Salary

0.0

Posted On

22 May, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Communication Skills, Management Skills

Industry

Information Technology/IT

Description
  • Manage Team, provide leadership, guidance, coaching, feedback as well as career planning
  • Responsible and provide assistance to Advantest customers in areas such as customer service requests, call management, part order fulfillment, trade quoting for services and parts, order management (billing) and dispatching of onsite resources (people and parts).
  • Drive and responsible for further enhancements and development of used software tools or processes in a global environment
  • Work closely with FSE Management Team to optimize Contact Center contribution to meet customer needs and business objectives
  • Audit Compliance – Ensure compliance with all established audit requirements for Call Center processes

Requirements:

  • Commercial degree / industrial apprenticeship
  • Management Skills
  • Good knowledge in Microsoft Office tools
  • Strong team player and open communicator
  • Good German and English communication skills (written and verbal)
Responsibilities

Please refer the Job description for details

Loading...