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Contact Center Process Associate at Capgemini Portugal

Manila, Metro Manila, Philippines -

Full Time

Start Date

Immediate

Expiry Date

27 Feb, 26

Salary

0.0

Posted On

29 Nov, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Good Communication, Customer Centricity, Issue Resolution, Team Player, Positive Attitude

Industry

IT Services and IT Consulting

Description

Job Description The Customer Service Team Member is the first point of contact for customers, for delivering exceptional service and support. This role involves handling inquiries, resolving issues, and maintaining customer satisfaction across various communication channels such as phone or chat. Mentioned below are key duties: • Respond to customer inquiries promptly and professionally via phone, email or chat. • Resolve product or service issues by clarifying the customer’s complaint, determining the cause, and offering appropriate solutions. • Maintain accurate records of customer interactions and transactions. • Follow communication procedures, guidelines, and policies. • Escalate unresolved issues to the appropriate internal teams. • Provide feedback on the efficiency of the customer service process. • Stay updated on product knowledge, promotions, and company policies. Skills Required • Good communication with and customer centricity • The ability to identify and resolve customer issues and complaints efficiently • Team player with a positive attitude Qualifications (Education/Experience/Certification): • Customer service experience must be at least 1.5 years • English speaking and comprehension skills must be EXCELLENT • Amenable to work full onsite in McKinley West, Taguig; Training in MOA Complex, Pasay • Can work during Australian business hours

Responsibilities

The Customer Service Team Member is responsible for responding to customer inquiries and resolving issues to maintain customer satisfaction. This role involves handling communications through various channels such as phone, email, or chat.