Contact Center Rep - Appointment Setting at JP Carroll Roofing

Bloomfield, Connecticut, United States -

Full Time

Start Date

Immediate

Expiry Date

03 Aug, 26

Salary

50000.0

Posted On

05 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Appointment Setting, Inbound Calls, Outbound Dialing, Lead Conversion, CRM Management, Customer Service, Inside Sales, Persuasion, Professionalism, Communication Skills, ServiceTitan, Five9

Industry

Construction

Description

About Us JP Carroll Roofing has been serving Connecticut and Massachusetts since 1987, with over 20,000 roofs installed and industry-leading warranties of up to 50 years. As proud members of the GAF President’s Club, we provide expert roofing, siding, gutters, and window services backed by elite certifications and proven craftsmanship. We’re known for reliability, integrity, and community-focused service across New England. If you’re looking to grow your career in a high-performance team with strong values and long-term opportunity, JP Carroll Roofing has a place for you! The Role: We’re looking for a driven and dependable Contact Center Rep to join our growing contact center team. This role will have a combination of inbound and outbound calls, chats, and emails from customers who have already expressed interest through our marketing channels—but it also includes a significant outbound component focused on follow-up, confirmations, and appointment setting. This is not just a customer service role. While service and professionalism are critical, success in this role is measured by your ability to convert conversations into high-quality appointments. If you enjoy fast-paced call environments and are motivated by performance metrics and incentives, this role offers strong earning potential and growth opportunities. What You’ll Do: Handle a high volume of inbound and outbound calls, as well as chats and emails from warm leads Convert inbound inquiries into scheduled appointments for roofing and other home services Conduct proactive outbound dialing to follow up with leads, confirm appointments, and maximize conversion Build rapport quickly with homeowners and clearly explain next steps and expectations Ensure appointments are set with all decision-makers whenever possible Maintain accurate, timely documentation in CRM (ServiceTitan) and phone system (Five9) Meet or exceed individual performance metrics related to appointment setting, productivity, and confirmations Collaborate closely with teammates and team leads in a structured, on-site call center environment Participate in ongoing coaching and training as you ramp up in the role First 30 days: Learn the business, systems, scripts, and gain confidence handling calls By 60 days: Independently set quality appointments across service lines with reduced supervision What You Bring: Prior experience in a call center, customer service, inside sales, or appointment-setting role Strong phone presence with the ability to influence, persuade, and guide conversations Comfort handling high call volumes while maintaining accuracy and professionalism Ability to balance service mindset with performance-driven goals Coachable, accountable, and motivated by metrics and incentives Experience using CRM and phone systems (or willingness to learn quickly) Reliable, team-oriented, and comfortable working on-site Schedule: Contact Center Hours: Monday–Friday: 8:00 AM – 8:00 PM Saturday–Sunday: 8:00 AM – 4:00 PM Role Specifics: Scheduling will be in advance 40 hours per week with occasional overtime or coverage shifts as needed Compensation: Competitive hourly base + uncapped commission On Target Earnings: Job Title: Contact Center Rep - Appointment Setting Location: Bloomfield, CT (On-site) Job Type: Full-time, 40 hours/week FLSA: Non-exempt, hourly Compensation & Benefits Disclosure Compensation for this role may be provided as hourly pay, salary, commission, piece-rate, bonuses, incentives, or a combination of these methods, depending on the position. The “Estimate of Total Expected Annual Earnings” listed reflects our good-faith estimate of what we reasonably expect to pay for this role, based on factors such as experience, skills, candidate geographic location, state the job is located in, historical trends, and business needs. Actual earnings may vary. Where required by law, we also provide a general description of benefits and other forms of compensation offered, which may include health insurance, retirement plans, paid time off, and other employee programs. Estimate of total expected annual earnings: $41,600—$50,000 USD Benefits: Full-time employees are eligible to participate in the following benefits: Health, Dental, and Vision Insurance 401(k) with company match Company sponsored Life and AD&D coverage Paid Time Off Opportunities for growth and on-the-job training Why Join Us? At JP Carroll Roofing, we take pride in our people, our work, and our commitment to integrity. If you're looking for a company where you can grow professionally while making a real impact, we’d love to hear from you! Apply Today! JP Carroll Roofing is an equal opportunity employer and does not discriminate based on race, color, religion, sex, national origin, political affiliation, sexual orientation, marital status, disability, age, military service, or any other protected class. If you need a reasonable accommodation due to a disability, please contact Human Resources with your request and contact information. Applicant Privacy Policy

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Responsibilities

Handle high volumes of inbound and outbound communications to convert warm leads into scheduled appointments for home services. Maintain accurate documentation in CRM systems and meet performance metrics related to productivity and conversion.