JOB DESCRIPTION:

In our multiple contact centers we make it easy to do business with us by creating value and delivering trusted advice to our customers. We’re proud of the legendary experiences we deliver 24 hours a day, 7 days a week to our 10 million TD Bank customers.
As a Contact Center Representative, you ensure every customer feels valued by engaging them in a positive and professional way. By understanding their needs you’ll resolve issues efficiently and accurately.

EDUCATION & EXPERIENCE:

• High School Diploma or GED
• Minimum of 1+ years of experience in Retail, customer service, banking, or contact center experience preferred
• Ability to navigate through multiple computer systems, applications, and multiple screens with speed and accuracy while balancing performance to meet a variety of metrics
• Digital literacy across a broad range of devices (e.g., smartphones, tablets, laptops, headsets)
• Exceptional listening skills and a curiosity for helping customers to address their needs and resolve concerns
• Strong relationship management skills, capable of explaining complex banking concepts
• Positive and energetic demeanor with excellent listening, reading, and communication skills
• Able to communicate financial information in a way that is clear and accessible to a wide range of customers
• Team oriented with the ability to work in a fast-paced, challenging work environment with resiliency
• Experience handling confidential information preferred
• Proficiency in standard corporate productivity tools (email, MS Office, Teams, internet navigation, CRM applications)
• Ability to adhere to a flexible work schedule which may include weekends and holiday hours
• Position requires the ability to be onsite for training(s), moments that matter, and any other applicable meetings / events as deemed by the business

PHYSICAL AND MENTAL REQUIREMENTS:

Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100%

• Domestic Travel – Occasional
• International Travel – Never
• Performing sedentary work – Continuous
• Performing multiple tasks – Continuous
• Operating standard office equipment - Continuous
• Responding quickly to sounds – Continuous
• Sitting – Continuous
• Standing – Occasional
• Walking – Occasional
• Moving safely in confined spaces – Occasional
• Lifting/Carrying (under 25 lbs.) – Occasional
• Lifting/Carrying (over 25 lbs.) – Never
• Squatting – Occasional
• Bending – Occasional
• Kneeling – Never
• Crawling – Never
• Climbing – Never
• Reaching overhead – Never
• Reaching forward – Occasional
• Pushing – Never
• Pulling – Never
• Twisting – Never
• Concentrating for long periods of time – Continuous
• Applying common sense to deal with problems involving standardized situations – Continuous
• Reading, writing and comprehending instructions – Continuous
• Adding, subtracting, multiplying and dividing – Continuous

WHO WE ARE:

TD is one of the world’s leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.
TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you’ve got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we’re here to support you towards your goals. As an organization, we keep growing – and so will you.

Please refer the Job description for details