Contact Center Representative at AdventHealth Greater Orlando

Maitland, Florida, United States -

Full Time

Start Date

Immediate

Expiry Date

27 Dec, 25

Salary

0.0

Posted On

28 Sep, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication, Scheduling, Data Entry, Insurance Verification, EHR, Online Scheduling, Team Collaboration, Problem Solving, Professionalism, Compassion, Time Management, Attention To Detail, Bilingual Spanish

Industry

Hospitals and Health Care

Description

Contact Center Representative – Advent Health Medical Group All the benefits and perks you need for you and your family: · Benefits from Day One · Paid Days Off from Day One · Career Development · Whole Person Wellbeing Resources · Mental Health Resources and Support Our promise to you: Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind, and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better. Schedule: Days Shift: 8:00am - 4:30pm Location: 2600 Westhall, Maitland, FL, remote The community you’ll be caring for: Join a team that provides exceptional patient-based care. Collaborative teams that work together for a common goal Compassionate and supportive leaders ensure work life balance for team members and providers without compromising patient care. The role you’ll contribute: Communicates in a cordial, professional manner with patients via phone. Transfers incoming callers to appropriate department / location when necessary. New patient registration (inputting demographic information, insurance information, etc.). Assists patient via scheduling to obtain appointment as a first time patient and handles reschedule lists Updates computer referring physician data base. Works with online scheduling system and EHR. The value you’ll bring to the team: Schedule patients with physicians via incoming and outbound calls with a focus on customer service. Provides operational support in delivery of patient care in a call setting environment. Responsible for answering phones in a timely and professional manner, scheduling appointments, obtain and input insurance information. The expertise and experiences you’ll need to succeed: Minimum qualifications: High School Graduate or Equivalent Previous customer service experience Proficient with computer programs: Email, PowerPoint, Excel, Word. Preferred qualifications: Medical office or medical call center setting experience Previous call center experience preferred Bilingual Spanish speaker

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Responsibilities

The Contact Center Representative communicates with patients in a professional manner via phone, assists with scheduling appointments, and manages patient registration. They also update databases and provide operational support in a call setting environment.