Contact Center Representative - Bilingual (Spanish) Required at Climb Credit Union

Arvada, Colorado, United States -

Full Time

Start Date

Immediate

Expiry Date

09 Feb, 26

Salary

22.0

Posted On

11 Nov, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Bilingual, Customer Service, Cross Selling, Interpersonal Skills, Attention to Detail, Problem Solving, Time Management, Multitasking, PC Proficiency, Communication, Teamwork, Conflict Resolution, Financial Knowledge, Professionalism, Confidentiality, Adaptability

Industry

Banking

Description

Description The Contact Center Representative is responsible for providing exceptional service and assistance to members and potential members via telephone to identify their needs and potential cross sell opportunities. This position provides expertise in respect to credit union products and services, such as consumer loans, deposit accounts, online banking, research, ACH and payroll processes. Must possess strong cross selling skills, a thorough knowledge of Climb Credit Union product and services and maintain a professional demeanor at all times. Perform member transactions, within authority, accurately and efficiently with good audit train and within credit union guidelines and policies.Identifies cross-sell opportunities and cross-sells products and services beneficial to members. Provides answers to member's questions about products, services and resolves problems within their authority. Refers issues beyond their authority to the next level, along with their recommendations. Assures that appropriate records are maintained and required reports/tasks processed. Why Climb Credit Union As not-for-profits and member-owned financial cooperatives, credit unions are incredibly unique institutions. Earnings are returned to members in the form of better rates, lower fees and great services. Be a part of a movement that pays it forward! Climb Credit Union was founded in 1951. We’re a stable, successful and growing financial institution, which is why we need you! A suite of outstanding benefits is available to employees who work 20 or more hours a week. In addition to healthcare, dental and life insurance, 401(k), personal time off, VTO, and other employee discounts on loans and other perks as well. Learn a ton with our on-the-job training programs and set yourself up for career and personal financial success. Climb Credit Union has been recognized as a top place to work by The Denver Post in 2024. This award recognizes our positive work environment and goal of fostering employee satisfaction, and it's truly a testament to our efforts. PERKS OF CLIMB CREDIT UNION 401K Employer match 100% Match on first 3% and 50% on next 2.5% Medical, Dental, Vision Insurance PTO (Paid Time Off) 2 additional personal days (Floating) VTO (Volunteer Time Off) 16 hours 11 Paid Holidays Employee Assistance plan focuses on wellness, mental health - 8 free sessions offered Tuition Reimbursement Employee loan rate reduction Discounts on Climb Credit Union loans and services Financial Investment/Counseling Employee events throughout the year Check out this video to learn what drives us at Climb and how we make a difference every day, https://www.youtube.com/watch?v=XPGES8a9OSs https://youtu.be/FeEw2UqGudo (Spanish) Requirements One to three years of similar or related experience. A high school education or GED. Interpersonal Skills Work involves much personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation. Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication. Demonstrates carefulness about detail and thoroughness in completing work tasks. Proficiency with 10-key, PC and applicable software, i.e. MS Excel, Word, SCU Data Processing System, etc. Physical Requirements Should be able to lift up to 20lbs, sit a desk for the majority of the day and work on a computer for the entire work day. Ability to multitask and work with a sense of urgency in a high volume environment. Standard office conditions with low to moderate noise. Ability to work independently with little to no supervision. Ability to work in a team environment. Qualifications: One to three years of similar or related experience. Bilingual (English/Spanish) Required. A high school education or GED. Previous experience with financial institutions. This is a full-time, non-exempt position with an hourly rate starting at $22.00 depending on experience, education and qualifications. If you think you are the superhero to bring unforgettable experiences to our members and help grow a thriving organization, please apply. We appreciate your interest in employment and look forward to meeting you!

Responsibilities

The Contact Center Representative provides exceptional service to members via telephone, identifying their needs and potential cross-sell opportunities. They perform member transactions accurately and efficiently while maintaining professional standards and resolving issues within their authority.