Contact Center Representative at Community First Bank of Indiana

, , United States -

Full Time

Start Date

Immediate

Expiry Date

22 Jun, 26

Salary

0.0

Posted On

24 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication, Empathy, Patience, Banking Knowledge, Problem-Solving, Attention To Detail, Multitasking, Active Listening, Issue Resolution, Documentation, Confidentiality, Digital Banking Assistance, Promoting Services

Industry

Description

At CFB, our culture is built on servant leadership, connection, integrity, and growth. We lead by putting people first, supporting our employees, serving our communities. Collaboration and innovation drive us forward, while our deep community roots remind us that what we do makes a difference beyond the bank. We invest in the development of our people, celebrate diverse perspectives, and create opportunities to learn, grow, and lead. When you join CFB, you’re not just building a career, you’re becoming part of a team that is shaping the future of community banking. Benefits: * Health, Dental, Vision Insurance * Bank Paid Life Insurance * Paid Short-Term & Long-Term Disability * Generous Matching 401(k) Retirement Plan * 3 weeks of Paid Time Off (immediate accrual) * Access to Earned Wages * Wellness Program * Competitive Salary * Tuition Reimbursement * Mentorship Program * Paid Holidays and 3 Float days * Maternity/Paternity paid leave * Annual bonus eligibility * Community Service Projects Objective: The Contact Center Representative will serve as the first point of contact for customers seeking assistance with their banking inquiries and concerns. The primary responsibility is to provide exceptional customer service by addressing their questions, resolving issues, and promoting bank products and services. Classification: This position is a Full-Time Non- Exempt position who reports directly to the Call Center Manager. Location: Kokomo – Main Branch Downtown Essential Functions: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * Answering Calls/Chats: Handle incoming calls/chats from bank customers, actively listening to their inquiries, and providing accurate information. * Account Assistance: Assist customers with account-related questions, such as checking balances, transaction history, assisting with digital banking questions, and account status. * Issue Resolution: Troubleshoot and resolve customer problems, including account discrepancies, billing issues, and technical difficulties. * Promoting Services: Promote bank products and services, such as loans, checking accounts, savings accounts, and certificate of deposits. * Following Procedures: Adhere to established bank procedures and guidelines while assisting customers. * Customer Satisfaction: Ensure customer satisfaction by addressing their needs promptly and professionally. * Documentation: Maintain accurate records of customer interactions and transactions. * Confidentiality: Maintain the highest level of confidentiality. Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Education and Experience: * Excellent Customer Service Skills: Strong communication skills, both verbal and written, empathy, and patience are essential for providing top-notch service. * Banking Knowledge: Familiarity with bank products, services, and procedures. * Education: High school diploma or GED certificate. * Additional Requirements: Previous banking experience and customer service experience preferred. Strong problem-solving abilities with attention to detail. Ability to multitask and work efficiently in a fast-paced environment.

Responsibilities

The Contact Center Representative acts as the initial point of contact for customers needing assistance with banking inquiries and concerns. Primary duties involve delivering exceptional customer service by addressing questions, resolving issues, and promoting relevant bank products and services.