Contact Center Representative I/II at O Bee Credit Union

Lacey, Washington, United States -

Full Time

Start Date

Immediate

Expiry Date

30 Jan, 26

Salary

33.18

Posted On

01 Nov, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Cash Handling, Communication Skills, Troubleshooting, Online Banking, Financial Education, Relationship Building, Time Management

Industry

Banking

Description

Description O Bee Credit Union is hiring a Contact Center Representative I/II to join our amazing team at our Administrative Building. This is a full-time role that plays a vital part in supporting our mission, our members, and our one-of-a-kind company culture. What You’ll Do: As a Contact Center Representative, you will support our members through basic transactions, troubleshooting and maintenance while delivering excellent member service. Your primary responsibility will be to provide guidance for products and services, promoting the improvement of our members’ lives through financial well-being. The Details: Location: Administrative Building, Lacey, WA Pay Range: $19.35-$33.18, depending on experience Sign On Bonus: $1,500 after 90 days of employment. Spanish speakers can earn a monthly $250 incentive Why You’ll Love Working Here: Our organization is deeply rooted in the communities we serve, and we take pride in being a part of local events like parades and festivals. First and foremost, we love our members. We offer a competitive benefits package, including: Employer-paid medical, dental, and vision insurance options 100% 401(k) match up to 4% of your salary Tuition reimbursement Charitable Volunteer Hours Incentive pay for achieving individual or company goals Responsibilities: Take member calls and assist with account requests. Provide transactional and general troubleshooting assistance. Assist with online banking concerns, issues, and questions. Educate members on products and services. Help members gain financial confidence and build trusting relationships. Report to work on time and follow the O Bee Credit Union guidelines for attendance. Provide prompt, quality assistance and support service level goals for the department. Stay current with operational changes and all required training. Perform other duties as assigned. Apply today and be part of something meaningful at O Bee Credit Union. O Bee Credit Union provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran. Requirements At least 1 year of customer service experience At least 1 year of cash handling experience High school diploma or equivalent Strong verbal and written communication skills Knowledge of basic computer software products

Responsibilities

As a Contact Center Representative, you will assist members with basic transactions and troubleshooting while delivering excellent service. Your role includes educating members on products and services to enhance their financial well-being.