Contact Center Representative - Seasonal at DIGGERS HOTLINE INC

New Berlin, Wisconsin, United States -

Full Time

Start Date

Immediate

Expiry Date

09 Apr, 26

Salary

19.0

Posted On

09 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Call Center Experience, Problem Solving, Effective Communication, Computer Skills, Map Reading, Time Management, Safety Awareness

Industry

Utilities

Description

Description HAVE YOU HEARD OR SEEN, “CALL BEFORE YOU DIG”? ARE YOU SAFETY CONSCIOUS? DO YOU LIKE TO HELP PEOPLE? Diggers Hotline, Wisconsin’s One Call Notification Center, is hiring Contact Center Representatives for seasonal full-time & part-time, 1st & 2nd shifts in our 24x7 center, headquartered in New Berlin! Come and join our Team - we support and promote a positive work experience for our employees! Diggers Hotline is looking for talented individuals primarily responsible for answering inbound calls in a fast-paced environment. As a Contact Center Representative, you will help excavators from throughout Wisconsin file utility-locate requests for the purpose of SAFE digging, and protecting buried utilities. Applicants with customer service experience or call center background, preferred. TAKE A LOOK…Are YOU qualified? Requirements Are you able to read & interpret documents such as policy and procedure manuals – can you read a map and have the ability to identify north, south, east, & west? This is a vital part of the job. Do you have the ability to adhere to a work schedule and show up to work on time each and every shift? Can you listen effectively and problem-solve? Are you able to communicate clearly and effectively with confidence and tact? This is a safety sensitive position. Can you pass a pre-employment drug screen? Do you have strong computer skills that include general keyboarding & program navigation? If you answered “YES” to all these questions…THEN WE WANT TO TALK TO YOU! PAID TRAINING: $18.50/Hour Training Wage. You must be available every day for the entire 4-week training period in the classroom. Classes begin February 2nd and are Monday through Friday, 8am to 2:30pm OR 3pm to 9:30pm; including a 30-minute unpaid lunch. General shift availability will be discussed during phone & in-person interviews. WAGE: $19.00/hour after successfully completing the 4-week training class plus 4 weeks taking live calls; not negotiable. ASK ABOUT the potential for permanent hire! No phone calls, please. Qualified applicants will be contacted.

Responsibilities

Contact Center Representatives are primarily responsible for answering inbound calls in a fast-paced environment. They assist excavators in Wisconsin with filing utility-locate requests to ensure safe digging and protect buried utilities.