Contact Center Representative - Sembach Headquarters at Service Credit Union

Sembach, Rhineland-Palatinate, Germany -

Full Time

Start Date

Immediate

Expiry Date

25 Sep, 26

Salary

22.0

Posted On

27 Jun, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Verbal Communication, Written Communication, Organizational Skills, Multi-tasking, Conflict Resolution, Account Management, Call Center Operations

Industry

Banking

Description

It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. Service Credit Union is seeking a Contact Center Representative (CCR) where you will provide account-related services to members located throughout the world. The CCR handles all inbound contact with clients, received via phone, chat, e-mail and video channels, related to Member Service inquiries and transactions. Pay: Starting at $22.00 per hour. Flexible based on experience. Hours: Full Time : Tues-Fri 11:30am-20:00pm & Sat 0930 AM -1800pm Benefits Include: Great health and dental benefits starting day one! PTO, long-term disability, and paid holidays. 401k with 8% company contribution after one year of employment. Paid leave policy after 12 consecutive months of employment. Free confidential mental health support program with Talkspace Free identify theft protection through IdentityForce Tuition reimbursement. Training and career growth opportunities. The Day to Day: Assist members and potential members with telephone, chat and email correspondence fostering a one call resolution environment. Answer general inquiry questions about members accounts. Quickly identify client needs and match it to a product or service. Perform other job-related duties as assigned. Experience and Qualifications: Only open to US Citizens. Excellent verbal and written communication skills. Outstanding customer service skills. Good organizational skills with proven ability to multi-task. Ability to recognize and resolve member issues promptly, using courtesy and tact. Customer service, retail or call center experience preferred but not required. High school diploma or equivalent required. If you are interested in applying your customer service skills to further your career, and you enjoy working in a collaborative, fun environment where success is rewarded, Service Credit Union is the place! “Members are the priority at Service Credit Union, and every role at the credit union is responsible for supporting member solutions and contributing positively to the member experience.” Employee European Union Privacy Notice https://servicecu.org/docs/default-source/noindex/ue_privacy.pdf #LI-DNI #LI-DNI Our growth is creating great opportunities! Our team is expanding, and we want to hire the most talented people we can. Continued success depends on it! So once you've had a chance to explore our current open positions, apply to the ones you feel suit you best and keep track of both your progress in the selection process, and new postings that might interest you! Thanks for your interest in working on our team!! Who We Are At Service Credit Union, our purpose is doing what is right for our members, which is so much more than a job. Joining Service CU means joining “one team” all connected by the same values: family, community, service and integrity.

Responsibilities

Handle inbound member inquiries and transactions via phone, chat, email, and video channels. Assist members with account-related services and match client needs to appropriate products or services.