Contact Center Representative at Total Community Credit Union

Taylor, Michigan, United States -

Full Time

Start Date

Immediate

Expiry Date

17 Apr, 26

Salary

0.0

Posted On

17 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Verbal Communication, Interpersonal Skills, Listening Abilities, Computer Skills, Microsoft Word, Microsoft Excel, Customer Service, Organizational Skills, Confidentiality, Problem Solving, Data Collection, Decision Making, Professionalism, Office Machinery Operation

Industry

Financial Services

Description

Description About Us! Total Community Credit Union has been serving the local Downriver community for over 60 years. We are a full-service credit union specializing in competitive loan rates, low payments, and flexible terms to make it easy for almost anyone to achieve their financial goals. Here at TCCU our members are our focus and employees operate as a family. Call Center Representative Position The Contact Center Representative will provide efficient and prompt solutions for our members and non-members mostly over the phone, assisting them with a wide variety of transactions and troubleshooting any inquiries. The position will consistently answer incoming calls and respond to voicemails, servicing all requests. Tasks may include verifying accounts, open/closing accounts, accepting loan applications, processing stop payments on share draft accounts, ordering cards, and answering questions regarding share accounts, share drafts, VISA cards, ATM cards, IRAs, etc. Contact Center Representatives will research accounts for deposit, withdrawal, and loan discrepancies, and assist in balancing accounts. They will be required to maintain a comprehensive knowledge of all credit union products and services and all relevant policies and procedures to ensure compliance with regulations. This position is a branch-based, in person role, with potential for hybrid in the future. Requirements Desired Education and Experience: HS diploma, GED, or equivalent is required. 2 years of experience in a similar capacity. 2 years of customer service experience. Credit union or banking experience and cash handling is highly preferred. TCCU is proud to offer equal employment opportunity to all qualified applicants without regard to race, color, sex, gender identity or expression, sexual orientation, age, religion, disability status, national origin, genetics, protected veteran status, or any other protected categories. Desired Skills: · Excellent verbal communication, interpersonal, and listening abilities. · Savvy computer skills including proficiency in Microsoft Word and Excel. · Exhibits exceptional customer service and organizational skills. · Performs with a high degree of confidentiality and accuracy. · An affinity for helping customers and building relationships. · Capable of effectively handling stress, multiple concurrent tasks, and consistent interruptions. · Ability to define problems, collect data, establish facts, and draw valid conclusions. · Ability to exercise discretion and independent judgment in interpreting member needs. · Ability to make decisions, act, and accept responsibility for results. · Ability to act appropriately and professionally in any situation. · Ability to operate general office machinery and equipment such as computer, laptop, telephone system, photocopier, and fax machine. TCCU is proud to offer equal employment opportunity to all qualified applicants without regard to race, color, sex, gender identity or expression, sexual orientation, age, religion, disability status, national origin, genetics, protected veteran status, or any other protected categories.

Responsibilities

The Contact Center Representative will provide efficient solutions for members and non-members over the phone, assisting with various transactions and inquiries. Responsibilities include verifying accounts, processing loan applications, and maintaining knowledge of credit union products and services.