Contact Center Representative at Your Wireless Inc.

Westbury, New York, United States -

Full Time

Start Date

Immediate

Expiry Date

27 Aug, 26

Salary

19.0

Posted On

29 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Outbound Calling, Inbound Calling, Customer Service, Upselling, CRM Systems, Sales Tracking Tools, Wireless Technology, Data Entry, Interpersonal Communication, Appointment Setting

Industry

Wireless Services

Description

Your Wireless – Verizon Wireless Premium Retailer (Remote) Location: Westbury, NY (Remote) Schedule: Monday-Friday Compensation: $17-19 per hour (based on experience) plus Commission and amazing employee benefits and perks. NO COLD CALLING Note: This is a remote position, with two weeks of training at a local Your Wireless Verizon store. Full Time Job Description: Your Wireless, a Verizon Wireless Premium Retailer, is seeking an experienced Contact Center Representative to join our team. We are looking for a contact center representative that will be the liaison between our company and its current and potential customers. The Contact Center Representative will be part of a team of inside sales representatives responsible for positioning Verizon Wireless products, services, and solutions to business and consumer customers through outbound calling efforts. Setting appointments for Verizon customers at our network of retail locations by driving marketing and promotional campaigns. What we offer: * Comprehensive health, dental, and vision insurance * Employee discount on Verizon services * 401(k) with company matching Contact Center Representative Duties and Responsibilities: * Handle high volume of outbound and inbound calls to/from Verizon customers. * Conduct outbound calling for follow-ups and sales promotions. * Assist customers with product information and purchasing decisions. * Respond to customer inquiries via phone, email, live chat and SMS messages. * Serve as a liaison between customers and the sales team. * Upsell products or services to increase revenue. * Perform data entry tasks accurately and in a timely manner. * Meet personal/team qualitative and quantitative targets. Qualifications/Requirements: * At least a High School degree or equivalent. * At least two (2) years experience in a call center or tele sales environment * At least two (2) years customer service experience, preferably in telecommunications. * Excellent communication and interpersonal abilities * Knowledge of CRM systems and sales tracking tools * Knowledge of wireless technology and services (preferred) * Previous experience with Verizon products and services (preferred) * Ability to work in a fast-paced, results-driven environment About Your Wireless Your Wireless is proud to be the largest minority-owned Verizon Authorized Retailer. Our diversity and employee-first culture fill our 200+ stores across 17 States with over 400 of the best wireless experts on earth. Our motto of “Be really, really nice, know your $#%@, and always find a way,” guides our team to deliver a best-in-class customer experience through simplicity. We don’t like to complicate things. To learn more about Your Wireless visit www.YourWirelessInc.com Your Wireless Inc., is an Equal Opportunity Employer and does not discriminate in employment based on race, color, religion, creed, national origin, ancestry, sex/gender (including pregnancy, childbirth, breastfeeding/lactation, and related medical conditions), age, disability, genetic information, sexual orientation, gender identity or expression, citizenship status, military/veteran status, and any other characteristic under applicable federal, state, or local law.

Responsibilities

Act as a liaison between the company and customers to position Verizon Wireless products and services through outbound calling. Responsible for setting appointments at retail locations and handling customer inquiries via phone, email, chat, and SMS.