Contact Center Reservation Agent – Thai Speaking at Fairmont Chateau Lake Louise Alberta

Bangkok, , Thailand -

Full Time

Start Date

Immediate

Expiry Date

12 Apr, 26

Salary

0.0

Posted On

12 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Reservation Management, Communication Skills, Problem-Solving, Time Management, Interpersonal Skills, Multi-Tasking, Thai Language, English Language, Sales Goals, Up-Selling, Complaint Resolution, Computer Literacy, Teamwork, Flexibility, Attention to Detail

Industry

Hospitality

Description

คำอธิบายบริษัท We are a worldwide Augmented Hospitality leader. We are 260,000+ experts committed to reinventing hospitality with unique and unrivalled experiences within our addresses. We are Accor. Our promise is caring and impeccable service. We nurture real passion for service and achievement beyond limits. Our mission is to make the impossible possible to realize your dreams. We’re so much more than hotels—we’re creating innovative lifestyle experiences, whether you live, work or play. Blaze your own trail from 50+ hotel brands, restaurants, nightclubs, spas, co-working spaces, and tech start-ups. คำอธิบายงาน Responsibilities: Answer all incoming calls in a friendly, energetic, and efficient manner. Obtain the necessary information from guests to input reservations. Assist guests regarding hotel facilities, destinations, and Accor loyalty program in an informative and helpful way. Providing solutions and recommendations Offering a personalized and customized reservations experience Ensure revenue is maximized by up-selling guest rooms and recommending hotel facilities Assisting and resolving any guest complaints in a timely and professional manner to the best of your ability. E mails handling for Reservations and Customer service activities Other related duties could be assigned as needed คุณสมบัติ The ideal candidate will have experience in a customer service setting, hotel/resort reservationist, front desk agent, or equivalent work experience. Native in Thai (Verbal/Written) and proficiency in English Verbal/Written is necessary. Effective in following and achieving department sales goals. Computer literate in Microsoft Window applications required. Excellent communication skills, pleasant phone manner, excellent time-management skills, and the ability to multi-task several systems at once. Strong interpersonal and problem-solving abilities Highly responsible & reliable Ability to work well under pressure in a fast-paced environment Ability to work cohesively as part of a team Ability to focus attention on guest needs, remaining calm and courteous at all times Flexible working hours. ข้อมูลเพิ่มเติม Our commitment to Diversity & Inclusion: We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. Why work for Accor? • We are far more than a worldwide leader. We welcome you as you are and support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us you can continue to explore limitless possibilities. • Every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. • Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS ชนิด: Sales & Marketing ประเภทของงาน: ประจำ

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Responsibilities

The Contact Center Reservation Agent is responsible for answering incoming calls, assisting guests with reservations, and providing information about hotel facilities and services. They also handle guest complaints and ensure a personalized reservations experience.