Sign up with

Already have an account? Log in here

Need some help?
Talk to us at +91 7670800001

Contact Center Senior Associate at Capgemini Portugal

Manila, Metro Manila, Philippines -

Full Time

Start Date

Immediate

Expiry Date

03 Jan, 26

Salary

0.0

Posted On

05 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Problem Solving, Communication, Record Keeping, Product Knowledge, Issue Resolution, Feedback, Guidelines Compliance

Industry

IT Services and IT Consulting

Description

Job Description The Customer Service Team Member is the first point of contact for customers, for delivering exceptional service and support. This role involves handling inquiries, resolving issues, and maintaining customer satisfaction across various communication channels such as phone or chat. Key Responsibilities: • Respond to customer inquiries promptly and professionally via phone, email or chat. • Resolve product or service issues by clarifying the customer’s complaint, determining the cause, and offering appropriate solutions. • Maintain accurate records of customer interactions and transactions. • Follow communication procedures, guidelines, and policies. • Escalate unresolved issues to the appropriate internal teams. • Provide feedback on the efficiency of the customer service process. • Stay updated on product knowledge, promotions, and company policies.

Responsibilities

The Customer Service Team Member is responsible for responding to customer inquiries and resolving issues to maintain customer satisfaction. This role requires handling interactions across various communication channels such as phone and chat.