Contact Center Senior Specialist (Chuyên viên Cấp cao Tổng đài Dịch vụ Khác at Prudential plc

Ho Chi Minh City, , Vietnam -

Full Time

Start Date

Immediate

Expiry Date

14 May, 26

Salary

0.0

Posted On

13 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Call Center Experience, Communication Skills, Voice Communication, Non-voice Communication, Problem-solving Skills, Active Listening, Customer Inquiry Handling, Customer Satisfaction Survey, Product Information Provision, System Updates, Complaint Registration, Issue Escalation, Standard Operating Procedures Adherence, Call Logging, Quality Assurance, Call Reporting

Industry

Financial Services

Description

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed. Job Responsibilities Answer calls and respond to emails/ website/ chat/ fanpage to handle customer inquiries. Conduct customer satisfaction survey. Provide customers with product and service information. Update existing customer information into system. Follow up with customer calls where necessary. Register and follow up customer complaints. Identify and escalate priority issues Document all call information according to standard operating procedures Complete call logs and follow quality assurance standard and produce call reports Others: to be assigned by the Line manager or Company’s management (if any) Job Requirements Have experience at Call Center Communication skills (voice & non-voice) Problem-solve skills Active listening skills Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements. We are Prudential. For Every Life, For Every Future. Prudential plc provides life and health insurance and asset management to 18 million customers across 24 markets in Asia and Africa. We are headquartered in London and Hong Kong and are focused on four strategic regions: Greater China, ASEAN, India and Africa. We are served by around 68,000 average monthly active agents and more than 200 bank partners. Prudential plc is not affiliated in any manner with Prudential Financial, Inc., a company whose principal place of business is in the United States of America or with the Prudential Assurance Company, a subsidiary of M&G plc, a company incorporated in the United Kingdom. Find out more at www.prudentialplc.com Follow us on LinkedIn

Responsibilities

The specialist will handle customer inquiries via various channels including calls, email, chat, and social media, while also providing product information and updating customer data in the system. Key duties involve conducting customer satisfaction surveys, following up on interactions, and registering and tracking customer complaints.