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Contact Center Supervisor - Free Healthcare Benefit for Entire Family! at Redirect Health LLC
Phoenix, Arizona, United States -
Full Time

Start Date

Immediate

Expiry Date

16 Mar, 26

Salary

55000.0

Posted On

16 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Team Leadership, Supervision, Operational Oversight, Escalation Management, Process Improvement, Communication, Reporting, Compliance, Quality Assurance, Problem-Solving, Decision-Making, Interpersonal Skills

Industry

Hospitals and Health Care

Description
What You’ll Do as a Contact Center Supervisor: Team Leadership & Supervision: Manage and support the team, providing guidance, coaching, and real-time problem-solving. Operational Oversight: Ensure that all care coordination activities run smoothly, including appointment scheduling, member inquiries, and care navigation. Escalation Management: Address and resolve member and provider escalations promptly, collaborating with internal teams when necessary. Process Improvement: Identify and implement efficiencies in care logistics to enhance the member experience. Communication & Reporting: Provide operational updates, report key metrics, and document any critical issues for weekday leadership teams. Compliance & Quality Assurance: Ensure all team activities align with company policies, HIPAA regulations, and member service standards. What We’re Looking For: Experience: 2+ years in a supervisory or leadership role, preferably in healthcare, customer service, or care coordination. Skills: Strong leadership, problem-solving, and decision-making abilities. Excellent communication and interpersonal skills. Availability: Must be able to work weekends and respond to urgent matters as needed What You’ll Earn: Pay starts at $55,000 salary FREE Healthcare Benefit for You and Your Family – No payroll deduction. Dental & Vision Insurance. Paid Sick & Vacation Time. Access to a 401K saving plan after 6 months.

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Responsibilities
The Contact Center Supervisor will manage and support the team, ensuring smooth care coordination activities. They will also address escalations and implement process improvements to enhance the member experience.