Contact Center Supervisor at Serenity Mental Health

Provo, Utah, United States -

Full Time

Start Date

Immediate

Expiry Date

20 Apr, 26

Salary

0.0

Posted On

20 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Call Center Management, Coaching, Performance Metrics, Customer Service, Communication Skills, Empathy, Problem Solving, Team Leadership, Data Analysis, Operational Standards, Compliance, Team Development, Calm Under Pressure, Attention to Detail, Results-Driven, High-Volume Support

Industry

Mental Health Care

Description

Contact Center Supervisor – Mental Health Clinics Location: Provo. UT Employment Type: Full-Time Compensation: Competitive pay + growth opportunities Lead a high-performing call center team delivering supportive, patient-first service in a growing healthcare organization. This role is ideal for experienced call center leaders who know how to coach teams, manage performance metrics, and create calm, professional customer experiences — no healthcare background required. About the Role Supervise daily call center operations focused on quality, efficiency, and empathy Coach and develop team members to meet service and performance standards Ensure every caller receives a smooth, respectful, and supportive experience Healthcare experience is not required — we provide training. Key Responsibilities Lead and support a team delivering high-quality inbound call experiences Coach team members on performance, communication, and service standards Monitor KPIs and use data to improve call quality and efficiency Address escalated calls with empathy, professionalism, and resolution focus Maintain operational standards and compliance requirements Foster a calm, productive, and accountable team environment Requirements (Must-Haves) Minimum 1 year of experience as a customer service or call center supervisor Background in a call center or high-volume customer support environment Proven ability to manage performance metrics and team goals Strong communication skills and confidence leading conversations Ability to remain calm under pressure and make sound decisions Results-driven mindset with attention to detail Nice-to-Haves Healthcare, scheduling, or appointment-based call center experience Experience supporting teams through change or growth Passion for coaching and developing team members Pay & Benefits Competitive pay based on experience Clear opportunities for advancement in a fast-growing organization 90% employer-paid medical, dental, and vision insurance 401(k) retirement plan 10 PTO days (15 after first year) + 10 paid holidays Employee referral bonuses About Serenity Healthcare Serenity Healthcare uses advanced, evidence-based medical technology to help patients find lasting relief when traditional treatments haven’t worked. Our contact center teams play a critical role in ensuring patients feel supported, informed, and respected from their very first interaction. Serenity Healthcare is an Equal Opportunity Employer. Employment is contingent upon successful completion of a background check and drug screening.

Responsibilities

Supervise daily call center operations focused on quality, efficiency, and empathy. Coach and develop team members to ensure every caller receives a smooth, respectful, and supportive experience.