SALARY: £27,788.80 FOR 40 HOURS / £13.36 PER HOUR

Shift times: You will work on a rota basis with flexible shift options, currently between 8am-6pm Monday-Friday.
We’re looking for a Contact Centre Advisor to join our Bookings team based in Prestatyn. Our Contact Centre Advisors take in excess of over 55,000 patient calls per month and are the first point of contact for our patients and customers. HCA has been founded on 5-star exceptional service. Our team here, ensure that all patients receive that VIP treatment from the initial call.
As a Contact Centre Advisor, you’ll be Working within a highly focused, high volume, supportive, collaborative team. You will be responsible for making patient appointments and handling information requests over the telephone and by email. You will be collecting customer information and data to support patients booking, so great administrative skills and attention to detail are key.

WHAT YOU’LL DO:

• Schedule appointments within the HCA Facilities
• Handling information requests over the telephone and by e-mail, providing details of facilities.
• To provide rapid response when answering call working towards set SLAs and individual KPIs.
• Disseminating information about hospitals, their services, and their departments, utilising the relevant hospital USPs.
• To administer all enquiries within agreed service levels ensuring all systems are accurately updated in the process.