Contact Centre Advisor

at  Johnsons Cars

Are you ready to rev up your career in the automotive industry? At Johnsons Cars, we’re not just selling cars; we’re creating exceptional experiences for our customers.
With 58 multi-award-winning Dealerships across the UK, we are a trusted name representing 17 car manufacturers. From Volkswagen to Volvo, Honda to Toyota Lexus, we’ve got it. Established in 1999, our journey has been one of rapid growth and success.
We are looking for an Inbound and Outbound advisors to join our team at our contact centre located in Redditch. Previous contact centre experience not required (although would be beneficial) Full training will be provided. Customer service experience is preferred.
This role is working Monday to Friday on one of the following shift patterns- Monday to Friday 8am to 5pm or Monday to Friday 08:30am to 17:30pm. OTE is £24,000

• Receiving/making telephone calls
• Secure bookings for service, MOT and/or repairs
• Be knowledgeable about the services available
• Maximise every upsell opportunity
• Deliver the very highest levels of customer service