CONTACT CENTRE ADVISOR

Location (Country-County-City) UK-Berkshire-Windsor
Job Locations UK-Berkshire-Windsor
ID
2025-9549
Employment Type
Guaranteed Hours (MGH)
Offer/Contract Type
Fixed End Date/Seasonal
Location Name
LEGOLAND Windsor Resort

QUALIFICATIONS & EXPERIENCE

• A confident and clear communicator in both written and verbal communications
• Experience in a solution-based customer service role is essential, alongside proven experience of de-escalating guest complaints and ensuring any agreed compensation is relevant to the nature of the initial feedback
• You must be passionate about delivering first class customer service, regardless of the scenario
• Previous experience within a call centre environment is desirable

ABOUT THE LEGOLAND® WINDSOR RESORT

We are looking for a Contact Centre Advisor to join our AWESOME team at the UK’s favourite children’s theme park; the LEGOLAND® Windsor Resort. The LEGOLAND Windsor Resort is the ultimate destination for families with children age 2-12. The Resort is home to three awesome LEGO themed Hotels and a host of rides, shows and attractions built around the iconic LEGO® brick. This role is based at the Windsor theme park, located in 150 acres of beautiful parkland.

Please refer the Job description for details