We are proud to have won the “Most Loved Workplace” award! At Metro Bank, people come first – our culture is all about bringing the best out in our colleagues, and making sure everyone feels valued, respected, seen and included. We are advocates of a diverse and inclusive workplace consistently seeking the most qualified candidates from a wide range of diverse communities.
As a Contact Centre Advisor, you will interact with our customers as the ‘voice’ of Metro Bank, displaying sound knowledge of our processes, systems, products, and services and delivering exceptional customer service.

WORKING ARRANGEMENTS & TRAINING:

For this Customer Service Advisor position we are looking for both full time and part time candidates.

• Provide fantastic service and support to our customers over the phone and via Live Chat
• Be a representative of the Metro Bank brand and its culture
• Advise our customers on all types of queries such as: balance enquiries, payments, internet banking, card management, using our mobile app
• Update all our systems, making sure you attend to every detail and record all conversations
• Follow the correct processes to make sure our customers are safe
• Live and breathe our values and be a great team player
  As a bank, risk is inherent in all our operations. We admire individuals who demonstrate accountability, have excellent attention to detail and who prioritise the well-being of our customers, colleagues, and Metro Bank.