Due to our ever growing business, we have an exciting opportunity for the right candidate to join our small and friendly Contact Centre team.
Who are Surewise? We are a general insurance provider, with an extensive range of niche products such as storage insurance, carers insurance, mobility scooter insurance, and more! Pop on over to surewise.com to have a look in greater detail at the services we provide.
We use a bespoke user friendly system designed by our own team and while we do generate a mass amount of our business via online platforms - we do receive many calls and emails for assistance from new and existing Policy Holders.
We have an immediate start available, though we will be willing to wait for the right person if you have to give notice in any current position.
Working hours are 9am until 5pm Monday to Thursday and 9am until 4pm on Fridays, with a one hour lunch break.

Duties will include (but are not limited to);

• Inbound and outbound calls to assist customers over the phone
• Upselling new policy sales
• Assisting via emails
• Keeping updated on product knowledge
• Liaising with team members, Underwriters and Third Party Claims teams
• Daily administration tasks
• Managing accounts and invoices
• Ad hoc duties assigned by your manager

Customer Service experience is required and experience with Insurance is preferred, though full training will be provided for our bespoke systems and product knowledge.
You will be the first point of contact for a lot of our customers, so we are looking for someone who is proactive, enthusiastic, self motivated and organised. You should be able to work independently, and as part of a team, have excellent verbal communication, as well as written correspondence skills. You must be punctual as your shift will begin when our phone lines open.

Working with us also includes:

• 20 days holiday per year + bank holidays, an additional day for each year of service and an extra day to have your birthday off!
• Free parking at the Hadleigh based office
• Casual dress code
• A relaxed but focused environment to work in
• Company pension scheme

Please apply with a cover note to let us know why you think you would be a great fit for this role along with your CV with an up to date email address and/or contact number.
Job Type: Full-time

Benefits:

• Casual dress
• Company pension
• Free parking
• On-site parking

Education:

• GCSE or equivalent (preferred)

Experience:

• customer service: 1 year (preferred)

Work Location: In perso

• Inbound and outbound calls to assist customers over the phone
• Upselling new policy sales
• Assisting via emails
• Keeping updated on product knowledge
• Liaising with team members, Underwriters and Third Party Claims teams
• Daily administration tasks
• Managing accounts and invoices
• Ad hoc duties assigned by your manage