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Contact Centre Agent: Customer Services at TFG Careers

, Western Cape, South Africa -

Full Time

Start Date

Immediate

Expiry Date

02 Oct, 26

Salary

0.0

Posted On

04 Jul, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Call Resolution, Retail Credit Promotion, Compliance, Fraud Prevention, Communication Skills, Organizational Skills, Multi-tasking, Initiative, Attention To Detail

Industry

Retail

Description

Responsibilities: • To provide efficient first-time call contact resolution to customers, while delivering an all-round superior customer experience. • Support TFG stores and customers with account queries/ transactions. • Promote retail credit and retention of TFG accounts. • To ensure compliance to legislation, policies and procedures, aligned to the departmental standards. • To reduce fraudulent incidents by adhering to Forensic processes. Qualifications & Experience: * Grade 12 (Matric) * 1 year Customer Service Experience Skills: * Passionate about people is a must. * Target driven and experience focused. * Being an ambassador for our brands and offering amazing Customer experience. * Exceed Customer expectations by identifying and providing them with the best possible solutions. Behaviours: * Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm. * Effectively building formal and informal relationship networks inside and outside the organization. * Building strong customer relationships and delivering customer-centric solutions. * Making good and timely decisions that keep the organization moving forward. * Anticipating and adopting innovations in business-building digital and technology applications. * Creating a climate where people are motivated to do their best to help the organization achieve its objectives. * Making good and timely decisions that keep the organization moving forward. * Using a combination of feedback and reflection to gain productive insight into personal strengths and weaknesses. * Good verbal/ written communication skills and good organisational skills * Strong organizational and planning skills * The ability to multi-task in a fast-paced environment * The ability to work independently * The ability to take initiative * A high level of attention to detail Preference will be given, but not limited to candidates from designated groups in terms of the Employment Equity Act.

Responsibilities

Provide efficient first-time call resolution and superior customer experiences for TFG stores and customers. Promote retail credit, manage account queries, and ensure compliance with legislation and forensic processes to reduce fraud.