WE’RE A THRIVING TEAM PASSIONATE ABOUT WORKING TOGETHER TO DELIVER EXCELLENCE, ALL IN A NATURAL FOREST ENVIRONMENT.

Welcome to Center Parcs – the number one choice for short break holidays, employing a team of over 10,000 across Head Office and six separate villages located in the UK and Ireland.

ESSENTIAL REQUIREMENTS:

• Excellent verbal and written communication skills
• A high standard of spelling and grammar
• PC literate with fast and accurate keyboard skills
• Previous experience of working within a sales / customer service / contact centre role
• The ability to work effectively when under pressure
• Self-motivated and enthusiastic

DESIRABLE REQUIREMENTS:

• Previous webchat experience

If you thrive on delivering excellent customer service, then this could be the role for you.
As a Contact Centre Agent, you’ll be the first point of contact for our prospective guests—setting the tone for their entire experience with us. You’ll play a key role in creating a positive first impression, handling incoming calls for bookings and enquiries, and promoting our products and services through effective up-selling.

Key responsibilities include:

• Answering inbound calls and responding to guest enquiries
• Building rapport and delivering a warm, professional service
• Promoting and up-selling our offerings to enhance the guest experience
• Representing our brand with confidence and enthusiasm

The ideal candidates will have:

• Previous experience in a contact centre, sales or customer service role
• Natural communication skills and someone who enjoys speaking with people
• Confidence in handling a variety of customer interactions

Previous webchat experience would be a bonus but is not essential.
Full training will be provided for this role.
Successful candidates will be required to complete a comprehensive training programme at our Head Office in New Ollerton, starting Monday 1 September 2025 for 2 weeks working full-time between the hours of 9am and 5.30pm, Monday to Friday.
Once the training programme is complete, you will revert to your chosen contracted hours but will continue to work at Head Office for a further 2 weeks, or until you have reached a satisfactory level of competence on our systems. Once confident and competent, you will then transition to a hybrid working model based on your contracted hours.