READY TO JOIN US?

We’re looking for resilient, customer-focused individuals who thrive in a fast-paced environment and want to make a difference every day.

ABOUT US

HomeServe is a leading international provider of home repairs, energy efficiency solutions, and residential infrastructure services. With revenues of ~£1bn, operations in 7 countries, and over 6,000 employees, we’re on a mission to become Europe’s trusted leader in sustainable home efficiency. Backed by Brookfield Infrastructure, we’re scaling our consumer finance capabilities to meet growing demand for green home upgrades

ABOUT THE ROLE

Are you a people person with a calm and empathetic approach? Join our growing team in Biggleswade as a Contact Centre Agent, where you’ll play a key role in both customer service and debt collections — always with a respectful and supportive touch.
This is an excellent opportunity to build a long-term career in the consumer finance industry, with full training and a collaborative, friendly environment.

KEY RESPONSIBILITIES

• Handle inbound/outbound calls and emails related to payments and account queries.
• Offer practical, non-judgmental solutions for customers with missed payments.
• Clearly explain payment options and responsibilities.
• Identify vulnerable customers and escalate appropriately.
• Maintain accurate records and ensure compliance with industry regulations.
• Be a positive team player and contribute to a great customer experience.