Contact Centre Agent at I-TeleRAD

, , Australia -

Full Time

Start Date

Immediate

Expiry Date

22 Jul, 26

Salary

0.0

Posted On

23 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer service, Communication, Active listening, Multi-tasking, Attention to detail, Problem solving, Appointment management, Teamwork, Work ethic, Adaptability, Patience, Empathy

Industry

Hospitals and Health Care

Description

IMED North Tasmania are seeking a customer focused and dedicated Contact Centre Agent to join the team in either Launceston or Latrobe. This role is a Full-time position Monday to Friday, shifts scheduled between the core hours of 8:00am and 5.30pm. This role is the perfect role for individuals who love to engage with the local community via the telephone, help them book appointments and solve problems, and for people who love to be busy and work hard with a supportive team around them. What will you be doing? * Driving the delivery of high-quality contact centre services for people across Northwest Tasmania who are looking to book more complex radiology services * Managing appointments to maximise customer service and clinic efficiency over the phone and through our online booking platform * Providing excellent customer service and patient care * Developing and maintaining strong working relationships with patients, referrers, staff and managers Our ideal team members will have: * Clear communication skills, both in speaking and listening, along with patience and empathy for people in varying situations * Ability to keep calm under pressure and multi-task between different systems while actively listening * High attention to detail and accuracy * Call Centre experience is preferred but not essential * As a team player, you will be determined to succeed in achieving your KPI's and your strong work ethic will be highly valued. * Adaptability to evolving changes in workflow Life at I-MED Radiology: 💲 Competitive remuneration corresponding with experience 🤝 Comprehensive paid induction training and ongoing development 🌷 Opportunity for career growth and professional progression 👨‍👧‍👦 To be part of a fun and dedicated team that celebrates wins and successes 🩺 Commitment to your health and well-being, including access to employee assistance program Diversity and Inclusion Here at I-MED, we support diversity and welcome all people regardless of lifestyle, ethnicity, faith, sexual orientation and gender identity. If this role stands out to you but you don't feel like you ‘tick all the boxes', we strongly encourage you to apply nonetheless, as you may just bring something to I-MED that we are looking for. Next Steps... If you are interested in the opportunity, please click apply and submit your updated CV - Please note due to the volume of applications, only successful candidates will be contacted and invited to an initial call with our Talent Acquisition team. With over 240 clinics nationally, I-MED Radiology is Australia's largest private diagnostic imaging network offering a comprehensive range of services including CT, MRI, ultrasound, general x-ray, Nuclear Medicine, and a commitment to exceptional standards of patient care. Our vision is to be the most respected and trusted medical imaging specialists in the world. Our purpose is to help save lives and reduce uncertainty.

Responsibilities

The role involves managing appointments and providing high-quality customer service for radiology patients via phone and online platforms. You will also be responsible for building strong relationships with patients, referrers, and clinic staff to ensure operational efficiency.