Contact Centre Agent at I-TeleRAD

Sydney, New South Wales, Australia -

Full Time

Start Date

Immediate

Expiry Date

13 Aug, 26

Salary

0.0

Posted On

15 May, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Communication Skills, Organization, Appointment Management, Technology Proficiency, Empathy, Patient Support, Professionalism, Collaboration

Industry

Hospitals and Health Care

Description

Our clinic in Five Dock is currently seeking Contact Centre Agents to join the team. These full time permanent roles offer a structured work week Monday - Friday, with eight-hour shifts between 8am-5:30pm. Role Overview: As a Contact Centre Agent, you will be the first point of contact for our patients. Your responsibilities will include * Answering phone calls for bookings across the Inner West region promptly and handling inquiries professionally. * Provide empathetic support and guidance during phone interactions. * Collaborate with other contact centre agents to meet service level targets. * Building relationships with the technical and clerical teams, patients, and referrers. * Future potential to incorporate hybrid work from home options. What we’re looking for: ✅ Strong communication skills, both verbal and written. ✅ A knack for organisation and managing appointments with ease. ✅ Comfort with using multiple systems and technology. ✅ Ability to relate to and communicate with a wide range of patients, drawing on your life experience to provide empathetic and understanding support. Experience in a contact centre is not required – we provide comprehensive training to help you succeed, including support in understanding radiology processes. What we can offer you: 🌱 Wellbeing benefits * Fitness passport, including full gym access and a range of classes * Supportive management that values your well-being 📚 Learning and development * One-on-one training to set you up for success * Career opportunities across our diverse Network 🏠 Workplace Experience * Friendly and inclusive team * Free parking within a 5 minute walk and a quick 2 minute walk to buses 💵 Compensation * Industry-competitive salary and benefits package * Annual Remuneration Review With over 250 clinics and 4000 staff, I-MED Radiology is Australia’s largest Radiology Network. As an industry leader, we have the resources to grow your skills and provide opportunities for a range of career advancement pathways. How to Apply: Ready to contribute to exceptional patient care? Click apply now and upload an updated CV. With over 240 clinics nationally, I-MED Radiology is Australia's largest private diagnostic imaging network offering a comprehensive range of services including CT, MRI, ultrasound, general x-ray, Nuclear Medicine, and a commitment to exceptional standards of patient care. Our vision is to be the most respected and trusted medical imaging specialists in the world. Our purpose is to help save lives and reduce uncertainty.

Responsibilities

Act as the first point of contact for patients by handling bookings and inquiries professionally across the Inner West region. Collaborate with technical and clerical teams to meet service level targets and provide empathetic support to patients.