WHAT IS THE ROLE?

Representing Enterprise Rent A Car, you will be processing claims for customers, contacting non fault drivers following an accident, and arranging for a hire car whilst theirs is off road – ensuring a smooth process for each and every customer.
The 250 strong team have a passion for customer service, and deal with around 27,000 claims each month! This team is a key part of the customer journey, ensuring that customers can get back on the road asap following an accident.
· Arrange hire cars for customers following an accident via both inbound and outbound calls – there is NO sales or cold calling! You will start on outbounds before moving to inbound.
· Accurately record details of the accident, checking and confirming details with the customer and internal systems
· Ensure that every customer receives the best service possible – going the extra mile at every opportunity
· Carry out admin tasks as required