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Contact Centre Agent at LSH Auto

Stockport, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

19 Mar, 26

Salary

0.0

Posted On

19 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service Experience, Service Booking Experience, Sales Skills, PC Literate, Problem Solving, Customer Rapport, Pressure Handling

Industry

Motor Vehicle Manufacturing

Description

We have a great opportunity for a Contact Centre Agent to join our Customer Experience Centre, based in our flagship dealership in Stockport. This is a full-time role, office based. Hours 40 Monday - Saturday (Rota) You will be: Handling all telephone and online enquiries irrespective of their nature, ensuring that the brand is represented appropriately and meeting customer’s expectations wherever possible. Working to individual and team KPI’s Ensuring that workshop capacity is fully maximised via central service booking procedures through inbound and outbound prospecting activity. Responding to all customer contacts in a friendly and timely manner and record all information required to support on-going customer relationship management. Ensuring online enquiry service levels are continually achieved and exceeded where appropriate. Ensuring that the team maximise all opportunities to up sell specified products – e.g. Service Care Adhering to polices and procedures. You must have: Customer service experience Service booking/reception experience Desire to succeed Excellent sales skills PC literate Problem solving abilities The drive to build customer rapport Ability to handle pressure working in a busy call centre environment Colleague Referral Scheme (£500 - £1000) • A range of Mercedes Benz training and leadership programmes • Platinum Plus Rewards Scheme • Colleague Car Purchase Scheme • Eye care Vouchers • Life Assurance (4 x annual salary) • 31 days holiday (including bank holidays), rising to 38 days with length of service • Wellbeing Support • Company Pension • Full uniform provided • On site gym

Responsibilities

The Contact Centre Agent will handle all telephone and online enquiries, ensuring customer expectations are met. They will also work to individual and team KPIs while maximizing workshop capacity through service booking procedures.