EXCURSION SPECIALIST

Permanent, part time: 20h per week (4hours over 5days).
Salary: £25,700.00 rising to £26,200.00 after probation (pro rata)
Location: This role can be worked fully remotely.

• Prepare, plan, and sell travel (including but not limited to airline, car rental, cruises, hotels, and ticket/events)
• Answer incoming calls and chats promptly and professionally using learned City Experiences’ sales skills to explain products, services and prices
• Obtain guest information and accurately enter orders into reservation systems
• Convert the maximum number of calls to sales
• Performance will be measured by sales bookings, phone metrics, CSAT scores, management evaluation, and feedback from guests.
• Develop comprehensive knowledge of product offerings, product extras, pricing, and scripting for all standard products
• Resolve guest problems utilising strong guest service skills and exercising diplomacy in keeping with company objectives and guest retention
• Utilise appropriate methods to note important guest information and special requests so that operation departments can deliver on guest expectations
• Process non-call reservations such as OTAs (Online Travel Agents)
• Execute excursion cancellation communication to our guests
• Deliver sales and service through additional channels including social reviews, chat, SMS and emails
• Practice and follow the company’s RESPECT system and policies
• Attending applicable meetings and training as designated or necessary
• Execute other projects as assigned by managemen