Contact Centre Brand Advisor - South Korean Speaking at Bosch Group

Liverpool, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

21 Jan, 26

Salary

0.0

Posted On

23 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication Skills, Emotional Intelligence, Problem Solving, Attention to Detail, Team Player, IT Savvy, Flexibility, Listening Skills, Professionalism, Relationship Building, Luxury Experience, Adaptability, Proactivity, Self-Motivation, Warm Approach

Industry

Software Development

Description

Company Description Do you want to influence the future of service and shape customer experience for some of the world’s leading brands? Whether in the areas of mobility solutions, consumer goods, industrial technology or energy and building technology – with us, you will have the chance to improve quality of life all across the UK and across the globe. Welcome to Bosch. For more than 30 years, Bosch Service Solutions (SO) offers global innovative services in more than 30 languages with over 7,500 associates across 37 locations. Bosch Service Solutions has evolved over the past few decades into a successful international provider of Business Process Outsourcing. Job Description Deliver a truly luxury experience to our customers. Develop an exceptional understanding of the range of vehicles and services to fully embrace the brand values so you can provide the ultimate service to every customer and ensure that their experience goes “beyond the car” Provide a tailored, friendly and professional service, with the customer firmly at the heart of what you do. Handle all customer interactions in a prompt, professional and knowledgeable manner through a variety of communication channels to provide a truly blended service. Engage with customers to gain a full personal understanding of the customer requirements in line with our quality standards to deliver a World Class experience. Build professional business relationships with the dealer network that will be pivotal to the quality of service that you provide to the brand’s customers. Provide a value add service that enhances the customer experience and builds our brand and service reputation. Capture, maintain and ensure quality of customer data. Identify and highlight any service related issues, incidents or trends. Highlight and escalate issues as necessary. Qualifications Candidates will have significant experience of working in a high-end, VIP customer service environment within the retail, hospitality, travel/leisure or luxury automotive sectors. Previous experience of working in a Customer Contact Centre environment providing excellence in service to the customer would be an advantage. A passion for delivering first class customer service. The ability to adapt and be flexible. Excellent verbal and written communication skills in English and South Korean. Good social and interpersonal skills, personable with strong emotional intelligence. Good listening skills. Excellent problem solving skills. Quality focused with attention to detail. A genuine interest in the campaign brand. A warm, helpful and positive approach. Dynamic, proactive, confident, self-motivated and driven to succeed. A team player. IT Savvy with good MS Office and keyboard skills. Additional Information Operational Hours: Monday - Friday 12:00am – 8:00am

Responsibilities

Deliver a luxury experience to customers while providing tailored and professional service. Engage with customers to understand their requirements and build relationships with the dealer network to enhance service quality.