Personnel Area: Customer Services
Branch: Library and Customer Services
Salary Range: Band 3: AUD: $79,158.00 to $84,309.00 per annum plus superannuation
(Remuneration stated is for the full-time positions)
Work type: Multiple Temporary 2 year full-time opportunities

OUR BRANCH

Brisbane City Council’s multi-channel Contact Centre has built an outstanding reputation as an award-winning operation with a wide range of talented individuals working as part of a larger team to support our customers. The Contact Centre enjoys an enviable, global reputation for providing exceptional service to residents, businesses, and visitors. As a result of continued growth, we are now seeking multiple customer service professionals to join our team. These are genuine opportunities to work with a fantastic team who continue to innovate and develop to achieve outstanding success. Our Contact Centre is the heart of our Customer Services Branch which delivers a range of services to the residents, visitors and businesses of Brisbane.

The role involves managing inbound calls and occasional outbound contact supporting customers in a high volume, multi-channel environment. The role will see you providing information, actioning work requests and resolving complaints in a complex environment of regular change.
This is a dynamic environment of regular change that will provide long term opportunities to work across multiple service delivery channels over a period of time. We strive to achieve results that balance customer and organisational needs in a supportive team environment.