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Contact Centre Consultant - Inbound, CBS - Retail Callback MY at CIMB Group Malaysia

Kuala Lumpur, Kuala Lumpur, Malaysia -

Full Time

Start Date

Immediate

Expiry Date

13 Jul, 26

Salary

0.0

Posted On

14 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Problem Solving, Communication, Product Knowledge, Inbound Call Handling, Conflict Resolution, Client Relations

Industry

Banking

Description

Manage and resolve client queries/issues as the primary layer of customer contact. This includes resolving the queries/direct unresolved queries to the appropriate group. For this role, it is required to have a broad understanding of all the products/services portfolio of the organization to aid in responding to queries

Responsibilities

Manage and resolve client queries and issues as the primary point of contact. Direct unresolved issues to the appropriate internal groups for further assistance.