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Contact Centre Consultant - Inbound, Consumer Contact Centre - Card Call Ce at CIMB Group Malaysia
Kuala Lumpur, Kuala Lumpur, Malaysia -
Full Time

Start Date

Immediate

Expiry Date

28 Jun, 26

Salary

0.0

Posted On

30 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Client Query Resolution, Issue Management, Customer Contact, Product Knowledge, Service Portfolio Understanding

Industry

Banking

Description
Manage and resolve client queries/issues as the primary layer of customer contact. This includes resolving the queries/direct unresolved queries to the appropriate group. For this role, it is required to have a broad understanding of all the products/services portfolio of the organization to aid in responding to queries
Responsibilities
The primary responsibility is managing and resolving client queries and issues as the first point of customer contact. This includes directing any unresolved queries to the appropriate internal group for further action.