Contact Centre Consultant at Weploy

Melbourne, Victoria, Australia -

Full Time

Start Date

Immediate

Expiry Date

28 Apr, 26

Salary

28.33

Posted On

28 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Empathy, Emotional Resilience, Schedule Adherence, Call Handling, KPI Understanding, CRM Systems, Fast-Paced Environment

Industry

Software Development

Description

About the Role Are you a customer service professional looking for a rewarding role with genuine career progression? We're seeking 2 Contact Centre Consultants to join a leading roadside assistance provider at their Noble Park location. This casual role offers a minimum of 25 hours per week with strong potential to transition to full-time based on performance and operational needs. What You'll Be Doing Responding to high-volume inbound calls from customers experiencing roadside emergencies Coordinating tow trucks, contractors, and emergency services for breakdown situations Managing customer care enquiries and general support Handling safety and security calls including accident response and vehicle recovery Supporting B2B wholesale clients with efficiency and professionalism Navigating multiple systems and client programs in a fast-paced 24/7 contact centre environment Meeting KPIs for call volume, quality, and customer satisfaction About You Essential: Genuine commitment to the role with a long-term view Availability for rotating shifts between 8am-10pm, Monday to Friday Availability for at least 1 weekend day per fortnight Flexibility to work weekends and public holidays Strong customer service skills with empathy and emotional resilience Ability to handle confronting and emotionally charged situations Discipline around schedule adherence Australian Citizen or Permanent Resident Highly Desirable: Previous call centre experience (high-volume environments preferred) Understanding of KPIs and performance metrics Experience with CRM systems (Salesforce, Genesys Cloud, or similar) Background in service-oriented roles in a contact centre environment What's On Offer Competitive hourly rate: $28.33 per hour Work-life balance: 1-2 days WFH after successful 6-month probation Career progression: Strong pathway from casual to full-time Industry-leading culture: 85% employee satisfaction rating Perks & benefits: 2 'Me' days per year Reward and recognition programs Cultural celebration days and team events Comprehensive training: 2-week classroom program plus ongoing coaching Supportive environment: 5 team leaders on floor providing constant support Training & Development You'll receive comprehensive 2-week classroom training including buddying, shadowing, and hands-on practice, followed by continuous feedback and coaching throughout your employment. Location & Hours Location: Noble Park Hours: Rotating roster between 8am-10pm Days: Minimum 25 hours per week with full-time potential Weekend requirement: At least 1 weekend day per fortnight Start Date: 16 February 2026 Successful candidates will be required to complete: Police Check 2x Reference checks This is an excellent opportunity to join a high-performing, supportive team in a rewarding contact centre environment. If you're passionate about helping people during challenging situations and thrive in a fast-paced environment, we want to hear from you!

Responsibilities

The role involves responding to high-volume inbound calls from customers in roadside emergencies and coordinating necessary services. Additionally, it includes managing customer care inquiries and ensuring safety and security during breakdown situations.