ARE YOU READY TO WRITE YOUR NEXT CHAPTER?

Make your mark at one of the biggest names in payments. With proven technology, we process the largest volume of payments in the world, driving the global economy every day. When you join Worldpay, you join a global community of experts and changemakers, working to reinvent an industry by constantly evolving how we work and making the way millions of people pay easier, every day.
We’re looking for a Data Analyst with experience in call center analytics and leading complex projects to join our Contact Centre Operations team to help us unleash the potential of every business.
Are you ready to make your mark? Then you sound like a Worldpayer.

BEHAVIOR OVERVIEWS

Accountable – You never stand still, never settle. You work at pace to achieve your goals.
Dynamic - You champion your ideas and stay flexible to make them happen. You know that every action adds up.
Determined - You stay open – winning, and failing, as one. Always looking for solutions that add value

• Extracting and manipulating data using tools such as SQL, Snowflake CDP, CRM and Excel
• Ensuring that our inbound and outbound call strategies are effective and performing in line with expectations.
• Identify trends and insights within our call traffic
• Identifying potential opportunities to improve performance and drive increased customer contact/ sales volumes.
• Forecasting capacity requirements utilising historical trends.
• Develop metrics and KPIs to track and report on the effectiveness of call centre operations
• Data/Process Presentation - Bringing data to life through impactful presentation utilising tools such as PowerPoint, Tableau, and Power BI
• Documenting complex processes into simple process flows
• Lead the design, development, and implementation of call centre analytics solutions across multiple contact centres
• Ensuring we are always utilising the latest technology
• Building a network of relationships with our vendor