The Senior Coordinator, Customer Experience at Sysco plays a key role in supporting the execution of customer experience initiatives and ensuring smooth day-to-day operations of customer-facing programs. This role provides essential support to the Customer Experience team, coordinating activities, managing data, and facilitating communication with internal and external stakeholders. The Senior Coordinator is a detail-oriented, organized, and proactive individual who contributes to enhancing customer satisfaction and loyalty.

SKILLS

• Strong communication (written and verbal) and interpersonal skills.
• Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word, Outlook).
• Experience with CRM systems (e.g., Salesforce) and customer feedback platforms.
• Ability to collect, organize, and analyze data.
• Strong attention to detail and accuracy.
• Ability to work independently and collaboratively within a team environment.

EDUCATION

High school diploma or GED

EXPERIENCE

0-1 years of experience

TRAVEL REQUIREMENTS

0-25%

PURPOSE

The Senior Coordinator, Customer Experience at Sysco plays a key role in supporting the execution of customer experience initiatives and ensuring smooth day-to-day operations of customer-facing programs. This role provides essential support to the Customer Experience team, coordinating activities, managing data, and facilitating communication with internal and external stakeholders. The Senior Coordinator is a detail-oriented, organized, and proactive individual who contributes to enhancing customer satisfaction and loyalty.

RESPONSIBILITIES

• Data Management & Analysis: Collect, organize, and analyze customer data from various sources (e.g., surveys, feedback, CRM systems). Prepare reports, presentations, and dashboards to communicate key insights and trends.
• Customer Communication & Support: Facilitate communication with customers, responding to inquiries, resolving issues, and ensuring timely follow-up. Provide excellent customer service and maintain positive relationships.
• Process Documentation & Improvement: Document customer experience processes and procedures. Identify opportunities for process improvement and contribute to streamlining workflows.
• Cross-Functional Collaboration: Collaborate effectively with cross-functional teams (Sales, Marketing, Operations, Technology) to ensure seamless execution of CX initiatives.
• Vendor Management (If Applicable): If the role involves vendor interaction, manage relationships with external vendors, ensuring timely delivery of services and adherence to contracts.
• Training & Onboarding Support: Assist with the development and delivery of training programs for customer-facing teams. Support the onboarding of new team members.