Job description
Contact Centre Manager - Motor Trade
Salary: 50k basic, OTE £75,000
Working hours: 5 days out of 7 on a shift pattern, to include weekeds
My client is recruiting for an experienced Contact Centre Manager, ideally with motor trade experience, for their award-winning contact centre in Hinckley This is an excellent opportunity for a driven and hard-working Individual to join a great team in a growing business that will reward top performers generously.

Fantastic benefits package that includes: Contact Centre Manager

• Great working conditions
• Great workforce
• Excellent bonus structure
• Free parking
• Role: Contact Centre Manager
• Lead and inspire the Call Centre team to deliver outstanding customer care across all touchpoints.
• Convert a high volume of inbound and outbound enquiries into appointments and direct sales.
• Drive team performance while ensuring compliance with all necessary regulations, including FCA policies.
• Monitor, coach, and develop team members through regular one-to-one sessions and performance reviews.
• Manage departmental productivity and staffing to ensure optimum coverage and efficiency.
• Maintain a professional, friendly, and brand-aligned environment within the call centre.
• Provide insights and feedback on customer trends during daily management meetings.
• Liaise with internal departments to ensure seamless communication and collaboration across the business.

Requirements: Contact Centre Manager

-

• Proven experience in a Call Centre Management or similar leadership role.
• Strong track record of driving sales and customer satisfaction.
• Exceptional leadership, coaching, and motivational skills.
• Strong organisational and time management abilities.
• Confident handling performance-related issues and HR tasks (rotas, holidays, commissions).
• FCA accreditation (or willingness to obtain).
• A proactive, professional, and customer-focused mindset.
• Good team ethics

All applications will be treated with the utmost confidentiality

Please refer the Job description for details