Contact Centre Operations Agent at Hamilton Island Enterprises Limited

Sydney, New South Wales, Australia -

Full Time

Start Date

Immediate

Expiry Date

21 Jun, 26

Salary

0.0

Posted On

23 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Sales, Customer Service, Communication, Product Knowledge, Call Conversion, KPI Management, Relationship Building, Attention to Detail, Adaptability, Microsoft Office Proficiency

Industry

Hospitality

Description

CONTACT CENTRE RESERVATIONS SALES AGENT - Reservations Team St Leonards Office | Hybrid (Work from home Fridays) Hamilton Island is seeking an enthusiastic and sales-driven Contact Centre Sales Agent to join our high-performing Reservations Team in Sydney. If you're passionate about sales, guest experience, and creating unforgettable holidays - this could be your next big move. Based in our St Leonards office, you’ll be the first point of contact for prospective guests - delivering personalised recommendations, converting enquiries into bookings, and playing a key role in shaping exceptional stays on Hamilton Island. Why you'll love working with us Work-life balance - enjoy a hybrid model with the option to work from home on Fridays A vibrant, collaborative team culture - join a fun and supportive team that celebrates success and loves what they do Convenient office location - just a short walk from St Leonards Station and the Crows Nest Metro Onsite perks - free gym and subsidised fitness classes to keep you feeling your best Exclusive benefits - including discounted travel & health insurance, accommodation, tours, and dining on Hamilton Island Where you'll make an impact Converting enquiries into confirmed bookings via phone, email, and live chat across both direct and trade channels Using your product knowledge to tailor guest experiences and recommend accommodation, packages, tours, and dining Maximising revenue through strong call conversion rates and meeting individual sales KPIs Building relationships with key trade partners and internal teams to ensure seamless service delivery Keeping up to date with all Hamilton Island promotions, offerings and updates to provide accurate, current information Supporting the wider Contact Centre team with ad hoc administration tasks as needed What we're looking for You're a confident communicator with a proven track record in sales and customer service - and you know how to turn an enquiry into an unforgettable experience. With your strong attention to detail and positive energy, you’ll thrive in a fast-paced, team-oriented environment that rewards initiative and drive. To be successful, you will need: Minimum 1 year experience in a sales-based travel industry role (Desirable) Contact/Call Centre experience (Desirable) Tertiary travel qualification (Desirable) Demonstrated ability to meet sales targets and KPIs High level of written and verbal communication skills Strong customer service mindset and a passion for delivering outstanding results Proficiency in Microsoft Office and ability to learn new systems quickly Flexibility, adaptability, and the ability to work under pressure in a fast-changing environment About Hamilton Island Our mission is to share the wonder of Hamilton Island with the world by creating wonder-filled experiences for our guests, employees and community. Every team member plays a role in shaping those experiences - making Hamilton Island not just a great place to visit, but a great place to work. A little island can do wonders - make your next career move one to remember. Apply now!

Responsibilities

The agent will serve as the primary contact for prospective guests, delivering personalized recommendations and converting inquiries into confirmed bookings via phone, email, and live chat across various channels. Key duties include maximizing revenue by meeting sales KPIs and utilizing product knowledge to tailor guest experiences with accommodation, packages, and tours.