Location: Datchet, Slough (with free staff parking provided)
Salary: Circa £50,000 per annum plus contributory pension scheme and attractive benefits package
Working Hours: 5 days onsite with occasional flexibility for WFH

FUTURE SHAPERS. EXPERIENCE MAKERS

In a world where change is constant, ArvatoConnect stands at the forefront of innovation. We partner with forward-thinking organisations to reshape and reinvent how they connect with their customers. By delivering cutting-edge, technology-driven solutions, we create exceptional experiences that foster stronger connections, enhance loyalty, and drive growth.

ABOUT THE ROLE:

As an Operations Manager, you will play a visible and influential role in leading, managing, coaching, and developing a team to continually enhance and improve operational performance. You will work closely with professional teams such as Resource Planning, Quality & Training, and Ops Support to ensure aligned operational plans are met. Your mission will be to achieve SLA’s, KPI’s, and commercial performance while ensuring excellent quality services, customer outcomes, and business objectives.

WHAT YOU’LL DO:

• Lead and Inspire by managing and developing your team to meet and exceed operational goals.
• Serve as a central point of contact for clients, understanding their requirements and delivering through operational excellence.
• Focus on enhancing operational efficiency and customer experience.
• Ensure all regulated requirements are met in delivering quality services.
• Embrace and lead the implementation of new technologies to add value and enhance customer experiences.
• Achieve and exceed SLA’s and KPI’s through motivation and direction of Team Managers.
• Support the Quality Management framework and ensure all Financial Regulatory requirements are met.
• Ensure future skills needs are met through effective talent management.