THE ROLE & RESPONSIBILITIES:

As Booking Centre Consultant your duties will include

• Taking inbound and making outbound telephone calls to our customers to Book and schedule vehicle service and repair work, MOT’s and recalls. Responding to any questions or queries.
• Ensuring that all reception booking procedures are carried out, ensuring a steady and realistic flow of available work through the workshop and adhering to the recall process.
• Checking the online service books system as well as any direct email booking requests and make the necessary bookings and email the customers to confirm their appointments.
• Handling incoming service-related calls, provide advice to customers and / or arranging relevant bookings
• Making follow up calls after service visit
• Calling lapsed customers and chasing service reminder bookings

TO BE SUCCESSFUL FOR THIS ROLE YOU WILL NEED:

• Previous experience in Customer Service / Reservations / making bookings advantageous.
• A polite and friendly personality
• Ability to work well under pressure
• Excellent telephone manner
• Computer literate (experience of Kerridge would be advantageous but-in-house training can be given)
• Exceptional communication skills
• A strong focus on customer satisfaction
• Good administration and organisation skills
• Ability to negotiate and influence situations
• Basic understanding of how a vehicle works