Company Description
Looking for a Casual Contact Centre role where you’ll feel valued, supported, and connected to your local community? Join our dedicated team at our Townsville Call Centre, backed by Australasia’s largest dental group!

WHY JOIN OUR TEAM AT TOWNSVILLE CALL CENTRE

Our Townsville Call Centre is located at 361 Flinders Street in the heart of Townsville City, close to public transport, shops, and the scenic waterfront. Townsville offers a vibrant mix of city convenience and tropical lifestyle, making it perfect for those seeking balance and variety in their work.
As part of our team, you’ll be the first point of contact for patients, helping create a smooth and positive experience. Working within the Abano Healthcare network means you’ll enjoy the benefits of a leading dental group that values your development and wellbeing.

JOB DESCRIPTION

• Manage patient inquiries, appointments, and records across phone, email, and online platforms.
• Assist with insurance queries, payment options, and general service information.
• Coordinate with dental staff to ensure clear communication and quality care.
• Address patient complaints or concerns with professionalism and empathy.

Please refer the Job description for details