Policy Expert is a forward-thinking business that loves to get things done. Having achieved rapid growth since being founded in 2011, we’ve won over 1.5 million customers in Home, Motor and Pet insurance and have been ranked the UK’s No.1-rated home insurer by Review Centre since 2013.
We’re looking for passionate and self-driven people to join us as Policy Expert – curious minds who want to help customers and build something bigger for themselves. Whether you’re fresh into the working world or looking to pivot into a new path, we’ll meet you where you are.

Participate in ideas, knowledge, and feedback to help the team thrive

• Team Suppor

THE ROLE

You’ll be a key player in helping our existing customers renew their insurance policies – delivering excellent service, comprehend their needs, and assisting with providing the right cover for our customers.
You’ll work in a high-energy environment where every day brings new opportunities, challenges, and chances to shine.

WHAT YOU’LL BE DOING:

• Customer Renewals
• Engage with existing customers via inbound and outbound calls to enhance satisfaction and positive outcomes

Use a consultative approach to renew policies and retain business

• Sales & Performance

Achieve performance targets through confident, customer-first conversations

Bring confidence and resilience to every call

• Follow-Up & Communication

Manage your own diary efficiently

Follow up with customers using the most effective communication channels

• Compliance & Accuracy
• Ensure all actions meet FCA regulations and internal standards

Keep customer records precise and up to date

• Continuous Learning

Stay on top of product and industry updates

Participate in ideas, knowledge, and feedback to help the team thrive

• Team Support

Assist with ad hoc tasks and contribute to a positive, collaborative culture