CONTACT CENTRE CONSULTANT - FULLY OFFICE BASED

Furniture Village is a thriving family business, an ‘Outstanding Place To Work’ and a Great British success story. Helping customers make their house a home is our privilege and our passion.
As the UK’s leading independent furniture retailer, with 57 stores and counting, we offer incredible opportunities for real progression, real rewards and real fun.

YOUR SKILLSET

The ideal candidate:

• instinctively understands and embraces a customer-first mindset
• is a natural born communicator, one who leans in to listen and effortlessly persuade
• shows initiative and energy, as part of a team or working independently
• pays attention to detail (critical when ordering bespoke furniture)
• uses critical thinking to solve problems without being phased
• is positive, punctual and professional, with a genuine smile

The voice of the brand, you’ll create instant rapport with customers, understanding their needs, virtually handholding them through the sales process and creating an awesome end-to-end experience, from ordering to final mile delivery.
You’ll be part of a dynamic team that’s hungry for success. With our industry-leading training, you’ll soon become a Furniture Village expert, well versed in beautiful furniture, world class service and how to overdeliver on KPIs.