• Lead, coach and develop a customer-focused team to deliver exceptional service outcomes.
• Monitor team performance, quality and compliance standards while driving continuous improvement.
• Provide ongoing coaching, feedback and professional development opportunities.
• Build strong relationships across operational and clinical teams to ensure seamless service delivery.
• Support workforce planning, performance reporting and operational excellence.
• Champion a culture of accountability, collaboration and consumer-centred care.

About You

You'll bring:

• Previous leadership experience (minimum 3 years)
• Contact centre, customer service or administration experience
• Experience in healthcare setting (highly desirable)
• Strong coaching and people leadership skills
• Excellent stakeholder management capabilities
• Strong problem-solving, organisational and performance management skills