WE’RE A THRIVING TEAM PASSIONATE ABOUT WORKING TOGETHER TO DELIVER EXCELLENCE, ALL IN A NATURAL FOREST ENVIRONMENT.

Welcome to Center Parcs – the number one choice for short break holidays, employing a team of over 10,000 across Head Office and six separate villages located in the UK and Ireland.
CONTACT CENTRE SHIFT LEADER | £15.83 per hour

ESSENTIAL REQUIREMENTS:

• Must be computer literate and have a good working knowledge of Microsoft Office
• Excellent organisation and communication skills
• Excellent people skills
• Ability to think on your feet and make sensible decisions
• Must have the ability to deal with escalated issues in a calm and professional manner
• Previous experience of working within a Contact Centre environment

DESIRABLE REQUIREMENTS:

• Previous supervisory experience gained within a Contact Centre environment
• Experience of meeting and exceeding targets in a customer services/sales environment

This is an exciting opportunity to join our busy Contact Centre team as Shift Leader.
As a Shift Leader, you’ll be at the heart of our Contact Centre operation – motivating, coaching and developing a team of Contact Centre Agents to deliver outstanding service to our guests. You’ll play a key role in driving performance, ensuring KPIs are met and creating a positive working environment.

Other key responsibilities will include:

• Leading and supporting a team of Contact Centre Agents during your shift
• Monitoring call and chat handling levels to ensure service standards are met
• Providing real-time coaching, feedback, and support to team members
• Ensuring adherence to schedules and operational procedures
• Supporting with onboarding and training of new recruits
• Leading by example in a fast-changing environment

The successful candidate will be required to complete training to become both a Fire Steward and a First Aider.