ARE YOU A SUCCESSFUL SUPERVISOR WITH STRONG OPERATIONAL SKILLS?

We are the experts in emergency and critical care veterinary practice and that’s why we only employ the best. To be a part of our Shift Supervisor team we are looking for someone with:

• Experience of working within a client or customer service environment. Ideally some of this experience will have been gained in a contact centre environment.
• Excellent customer service and communication skills
• Previous experience of working in a supervisory role
• Experience of supporting, coaching and mentoring in the workplace
• Ability to work well under pressure, maintaining the tact and diplomacy required in challenging situations
• Demonstrate the ability to work to tight deadlines and seek solutions to problems
• Ability to adapt quickly and professionally to a rapidly changing environment
• Experience in working in a high volume, fast-paced environment
• Excellence in attention to detail
• A passion for delivering service excellence

ABOUT THE ROLE

We are currently seeking a Contact Centre Shift Supervisor to join our contact centre based in Dunfermline.
This is a part time role, working overnight at the weekend and bank holidays.
This role is 16 hrs per week, Saturday 2300-0800 and Sunday 2300-0600. (candidates must be available to work every weekend)