Contact Centre Specialist at GSB

, , Australia -

Full Time

Start Date

Immediate

Expiry Date

07 Jul, 26

Salary

0.0

Posted On

08 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer service, Sales, Banking, Retail, Communication, Problem solving, System navigation, Teamwork, KPI achievement, Product promotion

Industry

Banking

Description

Contact Centre Specialists – Expression of Interest for future opportunities Build Your Career with Great Southern Bank Looking to build a meaningful career in banking? Ready to be part of a team that genuinely puts customers first? Great Southern Bank is seeking passionate customer service professionals and is inviting Expressions of Interest for upcoming Contact Centre Specialist opportunities in our South Yarra location. By submitting your Expression of Interest, you’ll be considered for future opportunities aligned to your experience. Why Join Us? As the first point of contact for our customers, you’ll play a vital role in delivering exceptional service and helping people achieve their financial goals. This is more than a contact centre role, it’s a genuine career pathway into banking, with development, coaching and long-term progression opportunities. You’ll make an impact by: Providing a superior level of service and identifying opportunities to enhance customer experiences through promotion of our products and services based on customer needs. What we’re looking for: Ideally you have a strong background in customer service, sales or retail within banking or a similar fast paced customer environment where you’ve been supporting customers with complex solutions or products You are genuinely passionate about delivering stellar customer service and driven by achieving set targets and KPIs to the highest of standards. You demonstrate the ability to quickly learn and navigate in-house systems and processes You value teamwork, positivity and continuous improvement Availability to work a rotating roster Monday–Saturday between 8am–7pm (7.5-hour shifts) is required Why Great Southern Bank? Whatever your role with us, you’ll be part of a force for good. We’re owned by our customers right here in Australia, so our success benefits everyday people and families. Working at Great Southern Bank, you’ll also enjoy a range of fantastic benefits, some examples include: Helping you unlock a brighter future by investing in your development and wellbeing, offering you study leave, a day for you and professional wellbeing coaching. Benefits that support you and your wellbeing so that you can thrive at work and at home, today and tomorrow. Enjoy access to our wellbeing centre and we support a range of flexible working styles to best fit your life and personal commitments Achieve your financial goals and positively impact your family and community. We offer discounts on a wide range of Great Southern Bank products and services such as savings and transaction accounts, insurance, home loans and more! Imagine working for a bank that truly helps people. You can. Questions? Please contact our Talent and Experience team at careers@gsb.com.au Please note: This is an Expression of Interest, not an advertisement for a currently vacant position. If suitable roles become available, we may contact you. Submitting an Expression of Interest does not guarantee an interview or offer. Applicant Information will be collected and held in this pool for 18 months Please let us know if you have any concerns by contacting careers@gsb.com.au At Great Southern Bank, we’re committed to building a strong, inclusive and diverse workplace, where people feel a sense of belonging, are valued, connected and respected. We value diverse backgrounds, cultures, abilities, ideas and experiences; recognising the benefits they bring to our work, our communities and the way we help our customers. We support and promote an inclusive culture through flexible ways of working, collaboration, fair and equitably decision making that empowers our people to be at their best every day. We move with purpose, are curious about what’s next, remain focused on what matters most, and are always ready to find smarter ways to help our customers and communities thrive. Our people bring energy and initiative to a fast-changing environment, making thoughtful decisions that balance doing good for our customers with driving sustainable success for our business. If you enjoy working in a place where priorities evolve, ideas are valued, and every action contributes to something bigger, you’ll feel right at home here at Great Southern Bank.

Responsibilities

You will serve as the primary point of contact for customers, delivering exceptional service and helping them achieve their financial goals. Additionally, you will identify opportunities to promote bank products and services based on individual customer needs.